Refund & Return Policy

At Xylospit Llc, we want customers to have a clear understanding of our return and refund process.

1. Return Window

Eligible products may generally be returned within 30 calendar days of delivery.

Customers should contact us at:

[email protected]

before sending an item back.

2. Adult Product Hygiene Requirements

Because our products are intended for intimate use, opened, used, or unsealed intimate products may not be eligible for return due to hygiene and health considerations.

Eligible returns generally must be:

• Unused
• Unworn
• Unwashed
• In original condition
• In original packaging
• With original hygiene seals intact, where applicable
• Accompanied by the applicable order information

3. Defective or Damaged Products

If an item arrives damaged, defective, or materially different from the product ordered, please contact us within 7 calendar days of delivery.

Please provide:

• Order number
• Description of the problem
• Photos or video showing the issue where appropriate

After reviewing the request, we may offer a replacement, refund, or other appropriate resolution.

4. Non-Returnable Items

Unless required by applicable law, the following may not be eligible for return:

• Used intimate products
• Opened hygiene-sealed products
• Products damaged after delivery through customer use
• Items returned after the applicable return period
• Gift cards or other non-returnable items where identified on the product page

5. Return Shipping

For returns caused by a product defect, incorrect item, or shipping error attributable to us, Xylospit Llc will provide an appropriate return solution.

For returns that are not caused by a product defect or our error, the customer may be responsible for return shipping costs.

6. Refund Processing

Once an eligible returned product has been received and inspected, we will process the applicable refund within 3–5 business days.

Refunds are issued to the original payment method.

After we process the refund, the payment provider or financial institution may require additional time before the funds appear in the customer’s account.

7. Exchanges

If an eligible product is defective or incorrect, we may provide a replacement where available.

Customers should contact:

[email protected]

before sending the item back.

8. Order Cancellation

If you need to cancel an order, contact us as soon as possible after placing it.

We cannot guarantee cancellation once an order has entered processing or shipment.

If we are unable to fulfill an order within the promised shipping period, we will provide the applicable delay/cancellation options and refund the applicable amount when the customer chooses cancellation. FTC rules address delayed shipments and require appropriate notice and refund options in covered transactions.

9. Contact

Xylospit Llc
247 E 200 N, FAIRVIEW, UT 84629
Email: [email protected]