Xylospit Llc ships eligible products to customers in the United States and internationally.
1. Order Processing
Orders are generally processed within 3–5 business days.
Orders are normally processed Monday through Friday, excluding applicable holidays.
Processing time begins after successful payment authorization.
2. United States Shipping
We generally ship domestic U.S. orders using carriers such as:
- USPS
- UPS
- FedEx
Estimated delivery is generally 5–10 business days after shipment.
3. International Shipping
We offer international shipping to eligible destinations.
International orders generally require 7–20 business days after shipment for delivery.
Actual delivery time may vary because of:
- Destination country
- Customs clearance
- Local carrier operations
- Weather
- Holidays
- Import procedures
- Remote-area delivery
4. Tracking
When tracking information is available, it will be provided through the customer’s order information or shipping notification.
Tracking information may require some time to update after the package has been handed to the carrier.
5. Customs and Import Fees
International customers are responsible for any applicable:
- Customs duties
- Import taxes
- VAT
- Brokerage fees
- Customs processing fees
- Other destination-country charges
These charges are not necessarily included in the product or shipping price.
6. Customs Restrictions
Customers are responsible for confirming that the products they order may legally be imported into their destination country.
If a package is delayed, refused, returned, or confiscated because of destination-country restrictions, customs requirements, or import regulations, Xylospit Llc may be unable to provide a refund for amounts that cannot be recovered from the carrier or customs authority, subject to applicable law.
7. Incorrect Address
Customers are responsible for providing a complete and accurate shipping address.
If an order is returned because an incorrect or incomplete address was provided, additional shipping charges may apply if reshipment is requested.
8. Lost or Damaged Packages
If tracking indicates that a package was delivered but cannot be located, customers should first check with household members, neighbors, building management, and the carrier.
For packages damaged during transit, please contact us promptly with photos of the package and product.
9. Shipping Delays
Shipping times are estimates and are not guaranteed delivery dates.
If an order cannot be shipped within the promised timeframe, we will provide an updated shipping timeframe and applicable cancellation/refund options. Federal rules generally require sellers to ship within the advertised timeframe or provide appropriate delay and cancellation options.
10. Contact
Xylospit Llc
247 E 200 N, FAIRVIEW, UT 84629
Email: [email protected]